PERSONAL DATA PROTECTION POLICY

CH Trading Company, the company responsible for the treatment of the information, applies the following Treatment Policy to the information collected.

CLIENT AUTHORIZATION

 

In compliance with the provisions of the Consumer Protection Act, which regulates commercial service providers through the Internet, technological storage, electronic signatures and dictates other provisions, and, On Protection of Personal Data and other laws governing the matter, CH Trading Company provides consumers, customers, and in general to any person visiting its points of sale, website, digital channels, such as social networks and messaging platforms, artificial intelligence tools, among others, all relevant commercial information of promotional, educational and news related to its products and services so that they can make informed purchasing decisions. Similarly, it may ask its customers to complete surveys to evaluate and improve the supply of products and services placed on the market.

Therefore, CH Trading Company obtains from consumers and/or potential customers their prior, informed, express and unequivocal consent through physical and digital formats, own and entrusted to third parties, with the following specific and lawful purposes:

Receive commercial information from CH Trading Company and its commercial and/or strategic allies in relation to the sales process.

Authorize CH Trading Company to provide commercial information through its own communication channels and those entrusted to third parties, physical and digital.

Be surveyed to evaluate the products and services offered by CH Trading Company.

Share with its commercial and/or strategic allies the information for promotional, marketing, and commercial purposes.

The personal data subject of authorized treatment, are those that have been provided through:

The digital form available through electronic devices such as: tablets, cell phones, bar code readers and any other electronic device provided by CH Trading Company

The data registration, manually and via computer systems, at CH Trading Company's points of sale.

The web link or link provided through email sent by CH Trading Company or its commercial allies.

CH Trading Company's own and third party messaging platforms and social networks, such as: Chat, WhatsApp, Messenger, Twitter, Facebook, Instagram, among others.

CH Trading Company's own and third party artificial intelligence tools, such as machine learning, chatbot, among others.

Such consent is obtained at the time you perform any of the following:

You register as a user of the website.

You register for our promotional programs or general subscriptions.

You subscribe to receive product newsletters.

You accept the terms and conditions at the time of completing any form.

By clicking "I authorize" or "I accept" in response to our e-mail request.

Accept the terms and conditions, during your interaction with CH Trading Company agents through messaging platforms, social networks and artificial intelligence tools owned or third parties on behalf of CH Trading Company

CH Trading Company is responsible for the treatment of information and applies the following Treatment Policy to the information collected.

CUSTOMER RIGHTS

 

The Client, as holder of the personal data, will have the following rights:

To know, update, rectify and delete their personal data against CH Trading Company, responsible for the processing of the information provided. This right may also be exercised against partial, inaccurate, incomplete, fractioned, misleading data, or those whose treatment is expressly prohibited or has not been authorized.

Request proof of the authorization granted to CH Trading Company except when expressly exempted by law as a requirement for treatment.

Be informed by CH Trading Company upon request, about the existence of data concerning him/her and the use that has been given to his/her personal data.

File before the competent entities complaints for non-compliance with the guidelines, related to the subject of Data Protection, Internet trading service and other rules that modify, add or complement them.

To revoke the authorization and/or request the deletion of the data when the treatment does not respect the principles, rights and legal guarantees.

Access free of charge to your personal data that have been subject to processing.

The rights to know, update, rectify and delete information and revoke the authorization, or request proof of this, may be exercised by written request addressed to the Customer Service area of CH Trading Company for the attention of these requests, entering the web portal / Contact Us. In case of requesting to provide personal data contained in the files or information system of CH Trading Company, the holder must indicate his full name and identification number, as well as the physical address or email address where he will receive the answer. The consultation will be answered within a maximum term of ten (10) working days from the date of receipt. If in the term of thirty (30) working days, counting from the date of receipt of the mail, the holder has not been contacted to make the deletion of data or revocation of the authorization, CH Trading Company may continue processing the data for the purpose or purposes indicated in this data protection policy, made known to customers via email, without losing the power to exercise their rights at any time or request the total or partial deletion of data. In case of requiring modification or updating of personal data, the interested party must submit a request for changes, indicating the changes you want to make and provide documentation that motivates your request if applicable. CH Trading Company must make the requested modification within five (5) business days from the submission of the request, or otherwise, indicate the reasons why the requested modification or update does not apply.

Your request will be attended during office hours, and the answer will be communicated to the e-mail address provided by you in the data provided.

POLICY CHANGES

 

CH Trading Company reserves the right to revise this Data Protection Policy at any time. CH Trading Company will publish on its site any change in this Policy. When substantial modifications are made to this Policy, this fact will be communicated to the owners of the information by sending a notice to the email, before or at the latest at the time of implementation, informing them that they will be able to consult the new Policy on the official page. Said notice shall indicate the date on which the new Policy becomes effective. When the change refers to the purposes of the processing, a new authorization will be requested from the owners to apply the same.

Your request will be answered during office hours and the response will be communicated to the email address provided by you in the data provided.

COOKIE USE POLICY

 

When you visit our website, we collect certain Internet log information and some behavioral details within our site. This is done through cookies, which is why we want to explain what they are, which ones we use, what we use them for and how you can disable them.

WHAT ARE COOKIES AND WHAT ARE THEY FOR?

 

Cookies are small text files about the websites you visit and are stored on your computer. They are widely used in order to record the user's activities on the website and allow you to have a much more fluid and personalized navigation. To use our website you do not need to download or install them, because we collect them by default. However, as a user, you have the ability to configure your browser to prevent the entry of these, block them or delete them at any time you want. Cookies can be your own when they are managed in the domain you access, or third party cookies, which will be sent to the user's computer from a domain other than the one from which you access.

WHICH COOKIES ARE USED?

 

On our website we store both own and third party cookies in order to adapt the contents to your interests and facilitate your navigation.

Own Cookies

 

Technical Cookies: They control traffic, identify browsing sessions, use security elements during navigation. Without them, navigation would not be coherent.

Functional Cookies: They record information about user options allowing to adapt the website (language preferences, browser through which you access the service, regional settings, etc.). These cookies are session and persistent.

Third-party cookies

 

Our website collects statistical information about the user by storing cookies on the visitor's hard drive. To collect this information and submit it to statistical processing for CH Trading Company, the services of Google Analytics and Facebook Analytics are used; this means that the collection and storage of the aforementioned information is done by cookie directly between the user's browser and the Google Analytics and/or Facebook server. When the user connects with us again, the aforementioned server will recognize the number stored in the form of a cookie, as indicated, providing us with the anonymous information.

The procedures are managed and controlled exclusively by Google Analytics and/or Facebook. If you wish to know the privacy statement and privacy and cookie policies of these companies, you can do so through their sites.

HOW DOES CH TRADING COMPANY USE COOKIES?

 

On our website cookies are not used to identify the user. They are only stored in an aggregated and anonymous form, for the purpose of performing strictly statistical analysis on the number of visitors and the most visited contents, and thus improve our website and increase the effectiveness of your visit.

HOW CAN I DISABLE COOKIES?

 

Remember that we use cookies to give you a better experience and to personalize the information we deliver to you, so that it is according to your interests. However, you can eliminate the use of cookies at any time through the privacy/security options of your browser. Before blocking them, remember that if you delete them, it is possible that some functions of our website will not be available for use or that their operation will not be optimal.

To deactivate them, we recommend that you follow the instructions for each browser according to its type:

Internet Explorer

Mozilla Firefox

Google Chrome

Safari

INQUIRIES

 

If you have any doubts or questions please contact us by any of the following means:

Email: contacto@chtradingcompany.com

Dirección: PANAMÁ. Colón, Zona Libre de Colón, Manzana 11, Calle 15, Edificio Parvani, Local 3, Contiguo a Lorens.